Best-in-class service

BenQ and Siemens are going to join forces in the fall of this year. Their impact on the highly disputed mobile phone market will surely be felt. These two partners complement one another perfectly and thus will deliver supreme products. When it comes to service and quality, Siemens is already far ahead of all its competitors – according to a recent survey conducted by German telecommunications magazine “Telecom Handel”.

 

A massive poll of many thousand mobile phone dealers in Europe made clear that Siemens is best-in-class when it comes to service and customer support. Around 40 percent of all costumer care request are solved within less than 24 hours. In most cases a simple software update is all it takes to make the Siemens mobile run smooth again. These downloads can be obtained on the Siemens homepage for absolutely free.

 

One major reason for the supreme support granted by Siemens is the thorough quality control in all of our production sites. Each new phone model has to undergo a whole series of reliability tests. In order to make sure that the phones are tough enough to withstand dust, shocks, heavy usage and extreme temperatures, they are tested in the Siemens-Laboratories before entering the stores. That way Siemens can assure the premium quality of their mobiles.

 

It is thanks to Siemens thorough production processes and inspections that the dealers of mobile phones see Siemens ahead of the competition. And needless to say, this thorough and precise quality control will continue long after the fall of 2005.